Delivery Information

Most available items have an estimated delivery time of 5–7 working days after cleared payment and confirmation of availability. This is the estimated time to reach you, including any handling through Equipment Bazaar. Working days exclude weekends and bank holidays.

A longer or confirmed estimate on the product page takes priority. RotoQuip products have an estimated delivery time of 10–14 working days. CombiSteel equipment has an estimated delivery time of 2–3 working days, excluding cold and freezer rooms. Cold and freezer rooms have their timings confirmed separately. Other bespoke equipment and special orders also have their timings confirmed separately. For unavailable items, the delivery estimate begins once stock becomes available.

Highlands and remote deliveries may take longer; we will confirm the arrangements. Mixed orders may arrive separately from different suppliers. Delivery dates are estimates; please wait for a confirmed delivery appointment before arranging installation.

Adexa products, including large equipment, have free UK mainland delivery when the combined qualifying product total is at least £150 excluding VAT (£180 including VAT). Highlands surcharges and remote or offshore exclusions still apply. Other suppliers follow the rates and qualifying-spend rules below. All charges below exclude VAT. Your delivery charge, any postcode surcharge and VAT are shown before you place an order.

All Chefset products use a flat UK mainland delivery charge of £10 excluding VAT (£12 including VAT) per order when the combined qualifying product total is £150 excluding VAT or less. This includes larger Chefset items and does not increase with the number of Chefset products or their size. Orders over the qualifying threshold receive free mainland delivery.

Suppliers other than Chefset use the delivery bands above when their products do not qualify for free delivery. We estimate a band using supplier packing information where available, or an allowance for protective packaging, packed weight and pallet space. Standard parcels from the same supplier may be grouped where size and weight allow; larger parcels and equipment are charged per item. In mixed orders, Adexa products qualify for free mainland delivery when the combined qualifying product total reaches £150 excluding VAT; other participating suppliers qualify only when it exceeds £150 excluding VAT. Below the applicable threshold, the Chefset charge and other suppliers’ delivery charges apply. Fitted extras travelling with their parent equipment do not add a separate charge.

Adexa products have free UK mainland delivery when the combined qualifying product total is at least £150 excluding VAT (£180 including VAT). For other participating suppliers, free UK mainland delivery applies when products from CombiSteel, Nisbets, Chefset, Infernus, DWM UK, Elya Catering, M&S Butcher Equipment, Cater-Bake, Archway, Adexa and EasyCut total over £150 excluding VAT, at their selling prices before bank-transfer or coupon discounts. Adexa products count towards this combined total. All products from these suppliers qualify, including large parcels, pallets, cold rooms, canopies and oversized equipment. RotoQuip products are charged for delivery according to their packed size and weight using the delivery bands above; oversized RotoQuip delivery is invoiced separately before dispatch. Products from other suppliers do not count towards the threshold and retain their delivery charges. Highlands surcharges still apply; remote and offshore destinations require a separate delivery invoice.

The Highlands surcharge is £9.95 per parcel shipment and £35 per pallet or large-equipment item, excluding VAT, in addition to the mainland rate. Checkout uses the postcode in your delivery address to calculate it.

Our surcharge zone covers mainland IV postcodes, KW1–KW14, AB31–AB38, AB41–AB56, FK17–FK21, PA21–PA40, PH15–PH41 and PH49–PH50. These are Equipment Bazaar delivery-pricing zones and include some remote areas outside the geographic Highlands.

Northern Ireland, offshore islands, Isle of Man and Channel Islands require a separate estimate. This includes HS, ZE, KW15–KW17, IV41–IV51, IV55–IV56, PA20, PA41–PA49, PA60–PA80, PH42–PH44, KA27–KA28, PO30–PO41 and TR21–TR25. Contact us if you are unsure about your postcode.

Standard pallet delivery is kerbside to a suitable accessible unloading point. Moving equipment inside, stairs, positioning, assembly, connection, installation and removal of old equipment are not included unless agreed in your quote.

Please tell us about narrow roads, restricted access, steps, gravel or unloading restrictions before ordering. All Adexa equipment qualifies for free mainland delivery when the combined qualifying product total is at least £150 ex VAT (£180 inc VAT). Cold rooms, extraction canopies and oversized equipment from other participating suppliers qualify for free mainland delivery on qualifying orders over £150 ex VAT. Highlands surcharges and destination exclusions still apply. Where delivery does not qualify and requires a quote, you can pay for priced equipment at checkout; delivery is excluded from that payment and will be invoiced separately before dispatch.

Call 0121 359 6124 for a delivery estimate, or use the enquiry option on the product page. Have your product code, quantity and delivery postcode ready.

Record visible damage or missing items on the delivery paperwork, take photographs and contact us promptly. Keep the equipment and packaging while we review the issue. Do not install or use equipment that may be unsafe.

Our Returns & Refunds policy explains the pallet and parcel inspection process, including reporting transit damage or missing parts within 24 hours. This reporting target does not remove rights that cannot lawfully be excluded.

Tell us before dispatch about steps, narrow roads, restricted parking, pedestrian zones, loading restrictions and other access limits. Check that the equipment will fit through your doors and into its final position.

If delivery cannot be completed because nobody is available, access information was incorrect or the goods are refused without an agreed reason, the carrier may return the order to a depot or supplier. Any redelivery, storage or return charge will be confirmed before the next transport arrangement is made.

Business cancellation and refused-delivery conditions are explained in our Returns & Refunds policy. Please contact us promptly if a delivery appointment needs to change.

For a delivery quote, send us the product names or SKUs, quantities, full delivery postcode and any access restrictions. Please arrange collection with our team before travelling; catalogue items may be held by suppliers.

0121 359 6124
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