Terms & Conditions

Personal and business purchases

Equipment Bazaar supplies commercial catering equipment, appliances and accessories to business customers and individuals. Company and VAT details are optional for personal purchases. Check each product’s intended use, installation requirements and warranty before ordering.

A personal purchaser is an individual buying wholly or mainly outside their trade, business, craft or profession. Consumer rights cannot be excluded by a contract label. If you order for a business, you confirm that you have authority to bind it.

Specific written order terms apply only where they are compatible with mandatory law. Commercial cancellation, restocking and administration charges apply to business purchases only.

Product information

We take reasonable care to keep product descriptions, dimensions, specifications and images accurate. Images are illustrative and colours or minor details may vary. Manufacturers may update a specification without notice where the change does not materially reduce the product’s function or quality.

You are responsible for checking the dimensions, utilities, capacity and intended use before ordering. Please ask our team if compatibility or site suitability is important to your decision.

Prices and payment

Prices are shown in pounds sterling, with VAT-inclusive totals clearly displayed. Where a supplementary price is marked “ex VAT”, it excludes VAT at the applicable rate. The delivery charge and final total are confirmed before the order is accepted.

Prices and promotions may change before an order is accepted. If a listing contains an obvious pricing or description error, we may correct it and ask whether you wish to proceed, or cancel the affected item and refund any payment received for it.

Available payment methods are shown at checkout. Card payments are processed securely through Stripe when offered; any wallet or finance option is subject to the provider’s availability and eligibility rules. A 2% bank-transfer discount applies to the eligible product subtotal before VAT. Delivery, other charges and items marked as excluded from additional discounts are excluded. Items marked as excluded from additional discounts also do not qualify for coupon discounts or their minimum spend. The bank-transfer discount cannot be combined with a coupon code; where a coupon is applied, its discount replaces the bank-transfer discount. Bank transfer orders remain unpaid and pending until cleared funds are received. You must send the exact checkout total, use the generated order number as the payment reference and cover any sender or intermediary bank fees.

Payment must be made using an accepted method and may be subject to security or verification checks.

Orders and availability

Placing an order is an offer to buy. A binding contract is formed when we send written acceptance or dispatch the goods, whichever happens first. An automated acknowledgement only confirms that we received your request.

All orders are subject to availability. If an item becomes unavailable, we will contact you about an alternative, revised lead time or refund. We may supply an order in separate deliveries where practical and will explain any material effect on delivery charges.

Access, inspection and transit damage

You must tell us before dispatch about restricted access, steps, weight limits, pedestrian zones or other conditions that could affect delivery. You are responsible for checking that the product will fit through doors, corridors and into its intended position. If a delivery fails because nobody is available or access information was incorrect, any redelivery or return charge will be confirmed before further transport is arranged.

You must check the product, the number of packages and the outer packaging for visible damage before signing the delivery note. Record missing items or visible damage clearly with the carrier, take photographs, retain all packaging and contact us promptly. If a full inspection is not reasonably possible, sign as “unchecked” where the carrier permits and inspect immediately afterwards. Signing a delivery note does not remove any statutory rights.

Risk of loss or damage remains with us until the goods are delivered to you or a person you nominate, except where the law provides otherwise or a business customer arranges its own carrier.

Cancellations and returns

For eligible personal online or telephone purchases, notify us of cancellation within 14 days after delivery and return the goods within a further 14 days. No consumer cancellation, restocking or pallet administration fee applies. We refund the goods and standard outbound delivery; genuine personalised or individually specified goods and certain unsealed hygiene goods are exceptions. Standard made-after-order products are not automatically bespoke. See the personal-purchase section and optional cancellation form on our Returns & Refunds page for refund deadlines, handling and disclosed return transport costs.

Business cancellation and return charges apply where included in the terms accepted for your order. All cancellation instructions must be given in writing. For a business order cancelled within the first hour after payment, a 5% cancellation charge applies; after the first hour, the charge is 25%. A later cancellation also carries the applicable two-way courier cost.

Business customers do not have an automatic change-of-mind return right. Any discretionary commercial return requires our prior written authorisation and the goods must normally be unused, uninstalled, complete and in their original packaging. A 25% restocking charge applies, with an additional £120 plus VAT administration charge for pallet-delivered items.

Do not send goods back until return arrangements and the correct external warehouse address have been confirmed. Nothing in this section limits a right or remedy that cannot lawfully be excluded. See our Returns & Refunds page for the full process, transport charges and timescales.

Faulty goods and warranty

Personal purchasers retain statutory remedies for faulty, misdescribed or unfit goods, including the short-term right to reject, normally within 30 days. These rights are independent of manufacturer warranty terms and also apply to bespoke goods.

If commercial equipment is faulty, misdescribed or does not conform to the accepted order, contact us promptly with the order number, serial number and supporting photographs or video. The available remedy depends on the accepted sale terms, applicable law, the product’s age and the nature of the fault.

Warranty duration, parts cover, labour cover and service arrangements depend on the manufacturer, model and accepted sale terms. The evidence needed for a claim and the support process are explained on our Warranty Service page.

Depending on the applicable warranty terms, exclusions may include normal wear, consumables, misuse, accidental damage, unsuitable site conditions, lack of maintenance or incorrect installation. Please stop using unsafe equipment and contact us promptly.

Installation and safe use

Unless installation is expressly included, you are responsible for safe positioning, connection and commissioning. Gas, electrical, water, drainage and refrigeration work must be completed by suitably qualified professionals and comply with the manufacturer’s instructions and all applicable regulations.

You must provide suitable services, ventilation and clearances and ensure that users are trained. Damage or failure caused by incorrect installation, inadequate utilities, misuse or failure to maintain the product may not be covered by warranty.

Liability and events outside our control

Nothing in these terms excludes or limits liability or a statutory right where it would be unlawful to do so, including liability for death or personal injury caused by negligence or for fraud.

For business customers, and to the extent permitted by law, we are not responsible for indirect or consequential loss, loss of profit, revenue, business, contracts or anticipated savings arising from a delay or breach. Customers should not commit to installation or service interruption until delivery and inspection are complete.

We are not responsible for delay or failure caused by an event outside our reasonable control. We will take reasonable steps to reduce the effect, keep you informed and perform the contract when reasonably possible.

Website use and intellectual property

The website and its content are provided for general information and shopping. You must not misuse the site, attempt unauthorised access or introduce harmful material.

Text, graphics, branding, layout and other site content belong to Equipment Bazaar or their respective owners and may not be reproduced for commercial use without permission. Product and manufacturer names remain the property of their owners.

Personal data

We use personal information to process orders, arrange delivery, provide support, prevent fraud and meet legal obligations. Any marketing communication will include an option to unsubscribe. Contact us if you have a question about how your information is handled.

Governing law and disputes

Please contact us first so we can try to resolve any complaint. These terms and contracts made under them are governed by the law of Northern Ireland. The courts of Northern Ireland have jurisdiction where the law permits.

Personal purchasers retain all mandatory consumer protection and jurisdiction rights that apply, including any right to bring proceedings in the courts where they live.

Changes and severability

We may update these terms for future orders. The version in force when your order is accepted will apply to that contract. If any provision is found invalid or unenforceable, the remaining provisions continue to apply.